Help Center

We aim to deliver your favourite traditional outfits and accessories safely to your doorstep. Available shipping destinations depend on our current delivery coverage. Please contact us if you need help confirming delivery to your area.

Delivery times depend on your location, product availability and courier service. Once your order is dispatched, delivery updates will be shared where available.

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase. Any available shipping offers will be communicated on our website.

If tracking is available for your shipment, we will share the tracking details once your order has been dispatched. If you have not received an update, please contact our customer support team with your order number.

Yes, we offer Cash on Delivery (COD). Since our products are customized to your requirements, a 10% advance payment of the total order amount is required to confirm your order. The remaining 90% is payable upon delivery.

As our orders are customized, we require a 10% advance payment to confirm your order and begin processing your customized items. This helps us prepare your order according to your requirements.

You can pay the remaining 90% of your order total in cash when your order is delivered to your doorstep, in accordance with our Cash on Delivery service.

The advance payment covers the confirmation and processing of your customized order. Refund eligibility depends on the circumstances of cancellation, production status and our applicable cancellation and refund policy. Please contact us as soon as possible if you need to cancel or change your order.

You can place your order directly through our website by selecting your desired product, choosing the available options and completing checkout. As our products may be customized, a 10% advance payment is required to confirm your order, with the remaining 90% payable upon delivery.

If you need to change or cancel your order, please contact us as soon as possible. Since customized orders may enter production shortly after confirmation, changes or cancellations may not be possible once processing or production has started.

Customized items are made according to the selected requirements, so returns or exchanges for a change of mind or incorrect customer-provided selections may not be accepted. However, if you receive an incorrect, damaged or defective item, please contact us so we can review the issue and determine an appropriate resolution.

Please contact our customer support team as soon as possible after delivery. Include your order number and clear photographs or videos showing the issue so we can assess your request and guide you through the next steps.