Refund policy
Because our products are customized and made specially according to each customer's requirements, we do not accept returns or refunds due to a change of mind, incorrect choice, or simply no longer wanting the product.
When Can You Request a Return or Replacement?
We only accept return or replacement requests in the following cases:
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Damaged Product: If your order arrives damaged or defective.
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Wrong Product: If you receive a product that is different from what you ordered.
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Incorrect Customization: If the customization on the product does not match the details you provided at the time of placing your order.
What Should You Do If There Is an Issue?
Please contact us within 48 hours of receiving your order and provide:
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Your order number.
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Clear photos of the product.
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Photos of the packaging/parcel as received.
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A brief description of the issue.
Our team will review your request and, if the issue is confirmed to be our responsibility, we will arrange a replacement or appropriate resolution.
Important Note
Please carefully review your order details, including customization, size, color, spelling, and other information, before placing your order. Once a customized order has been processed, it cannot be cancelled or returned due to a change of mind or customer error.
We are committed to ensuring that you receive your order exactly as intended and will do our best to resolve any genuine issue with your order.